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• London EN
• Posted 19th Mar 2010
• Posted by: Randstad Technologies
• Salary: 250 GBP per day
• Job Type: Contract
• Reference: 2260558
• This job has been viewed 304 times since it was posted.

Job Description

CALL CENTER RESOURCE PLANNER - NORTH LONDON required to provide support for the Customer Services management team by preparing accurate & timely variable forecasts. You will be responsible for matching staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans & handling multiple tasks aimed at meeting/exceeding ongoing service level & occupancy. You will be required to have 5+ years of c.c workforce management exp particularly covering forecasting & scheduling, 2 years exp in a management/supervisory c.c role. Exp of implementing c.c S/W preferably SHIFT TRACK & ideally with Six Sigma Green Belt certification. A full job spec is available & all cvs by email in the first instance. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate on the grounds of age, we will gladly accept applications from persons of any age for this role. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.